Terms and Conditions

Please read these Terms and Conditions carefully. They form a binding agreement between you and Nueel. By purchasing, accessing or using the Service you accept these Terms. If you do not accept them, do not use the Service.

1. The parties and the Service

The Service is operated by Clément Baudet, a sole trader established in France ("Nueel", "we", "us", "our"). "You" means the individual or entity accepting these Terms.

The "Service" means the Nueel web application, the software that runs within it, the templates and book designs we supply, this website, and the documentation and support we make available. The Service is provided as a hosted, browser-based application. It is not distributed to you as installable software.

2. Acceptance and changes to these Terms

We may amend these Terms from time to time. Where an amendment materially affects your rights we will give notice by email to the address registered to your account or by a notice within the Service. Amendments take effect on the date stated in the notice, and your continued use of the Service after that date constitutes acceptance. Amendments do not apply retroactively to a purchase already completed. The date at the head of this document is the date of the version in force.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract to purchase or use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You agree to notify us promptly at [email protected] of any unauthorised use. You agree to provide accurate account information and to keep it current.

4. Ownership

As between you and Nueel, we retain all right, title and interest in and to the Service, including the software, the layout and typesetting engine, the book designs and templates, the user interface, the trade marks and the documentation, together with all intellectual property rights in them. Nothing in these Terms transfers any such right to you except the limited licence expressly granted in section 5.

5. Licence grant and restrictions

Subject to your compliance with these Terms and to payment of the applicable fee, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your own book production, including the production of books you intend to sell.

You shall not, and shall not permit any third party to:

reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms or structure of the Service, except to the extent this restriction is prohibited by applicable law;
copy, modify, translate or create derivative works of the Service or of the designs and templates supplied with it, other than the books you produce with it;
rent, lease, lend, sell, sublicense, distribute or otherwise make the Service available to any third party, or use it to operate a service bureau or to format books on behalf of others as a commercial service;
share your account credentials, or permit any person other than you to access the Service through your account;
remove, obscure or alter any proprietary notice contained in the Service or in any output that bears one;
circumvent or attempt to circumvent any access control, usage limit, rate limit or security measure;
use any automated means to access the Service, or use the Service in a manner that imposes an unreasonable or disproportionate load on our infrastructure;
use the Service to develop, train or improve any competing product or machine learning model, or to benchmark the Service for the benefit of a competitor;
use the Service for any unlawful purpose or in breach of any applicable law.

6. Your content

"Your Content" means the manuscripts, text, images, cover artwork, metadata and other material you upload to or create within the Service.

You retain all ownership of and rights in Your Content. We claim no ownership interest in it. You own the books, files and exports you produce with the Service, and you may reproduce, publish, distribute and sell them without further payment to us and without attribution to us.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and process Your Content solely to the extent necessary to operate and provide the Service to you, to synchronise it between your devices, to render and export it, and to create backups. This licence exists only to enable the Service and terminates when Your Content is deleted from the Service, subject to a reasonable delay for the expiry of routine backups. We do not use Your Content to train machine learning models, and we do not disclose it to third parties except as described in our Privacy Policy.

You represent and warrant that you own or otherwise hold all rights necessary to use Your Content in the Service and to publish it, and that Your Content does not infringe any third-party intellectual property, privacy or publicity right, is not defamatory, and does not violate any applicable law. We do not review, screen or approve Your Content and we accept no responsibility for it.

We may remove Your Content or suspend an account where we receive a credible claim of infringement or where content is unlawful. If you believe material within the Service infringes your copyright, write to [email protected] identifying the work, the material complained of, and your contact details.

7. Payment

Access to the Service is sold for a single payment of 139 (or the then-current price stated at checkout). The purchase is not a subscription: no renewal is charged and no further invoice is issued for the access purchased.

Payments are processed by Stripe. We do not receive, process or store your card number, its expiry date or its security code. Prices are stated in US dollars. The total price, including any tax collected at checkout, is shown before you confirm payment. We do not charge an amount that was not shown and accepted at checkout.

We may change the price of the Service at any time. A price change does not affect a purchase already completed.

8. Refunds and withdrawal

You may request a full refund within fourteen (14) days of purchase, for any reason and without condition. You can use the refund control in Account or send an unambiguous request to [email protected]. Requests made after that period may be considered at our discretion.

A refund closes and deletes your account and the content stored in it, including your books, manuscripts, images, cover artwork and design settings. You should export anything you wish to retain before requesting it. Files already exported to your device remain yours and are unaffected. We send the refund to the original payment method without undue delay; your bank or card issuer determines when it appears.

If you are a consumer with a statutory right of withdrawal, the fourteen-day refund above does not restrict that right. You may use the following wording, although any clear statement is sufficient: “I notify you that I withdraw from my contract for Nueel, ordered on [date], using the account email [email].” Send it before the deadline to [email protected]. We begin providing access immediately after purchase; where the law requires it, checkout must obtain your express request for early performance and your acknowledgement of its effect on the right of withdrawal.

9. Availability, modification and suspension

We may modify and enhance the Service. Changes will not remove the core functionality described at the time of purchase without a valid reason, and we will give reasonable advance notice of a change that materially and adversely affects your access. We may suspend access without notice where necessary to address a security incident, a suspected breach of these Terms, or an emergency affecting the integrity of the Service.

We do not warrant that the Service will be available uninterrupted or error-free. Scheduled maintenance, network failures, third-party provider outages and force majeure events may interrupt access.

The Service stores material on your device and permits export to standard files. You should maintain independent copies of work that matters to you. You should export your work regularly. We are not a backup service and cannot guarantee that a particular copy will never be lost. This does not limit any mandatory duty to supply the Service with reasonable care or any statutory remedy for loss caused by us.

10. Feedback

If you submit suggestions, ideas, bug reports or other feedback regarding the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use and incorporate it without obligation, attribution or compensation to you. Feedback is not confidential.

11. Third-party services and links

The Service interoperates with third-party services, including payment, authentication, storage and delivery providers, and this website links to third-party sites, including retailer and distributor platforms. We do not control those services and are not responsible for their content, availability, terms or practices. Your use of a third-party service is governed by that party's own terms. We make no representation regarding the acceptance of any file you produce by any retailer, printer or distributor, whose requirements are set by them and may change.

12. Legal guarantees

If you are a consumer, the Service is covered by the mandatory legal guarantee of conformity for digital content and services. We must provide a Service that conforms to the contract and supply the updates necessary to maintain conformity. For a continuously supplied service, the guarantee applies throughout the period in which the Service is supplied under the contract.

You may request that a lack of conformity be corrected without charge, unjustified delay or major inconvenience. In the circumstances provided by law, you may instead obtain a price reduction or terminate the contract and receive a refund. These rights arise under Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. You also benefit from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. Contact [email protected] to use either guarantee.

These legal guarantees are separate from the voluntary fourteen-day refund in section 8. They cannot be excluded or limited by these Terms. Outside mandatory guarantees, we do not promise uninterrupted or error-free operation, a typographically perfect result, or acceptance of an export by a particular retailer, printer or distributor.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, gross negligence, wilful misconduct, death or personal injury, or breach of mandatory consumer rights. If you use the Service for professional purposes, we are not liable for indirect loss that was not reasonably foreseeable when the contract was made. Any limitation applies only to the extent permitted by law.

14. Your responsibility

You are responsible for Your Content, the rights needed to use and publish it, and the books or other material you distribute. You are liable for loss you cause by breaching these Terms or the law, subject to the rules and remedies of applicable law.

15. Term and termination

These Terms apply from your first use of the Service and continue until terminated. You may terminate at any time by deleting your account from within the Service. We may suspend access immediately where your use presents a security or legal risk. We may terminate for a material breach if you do not correct it within a reasonable period after notice, unless the breach cannot be corrected or requires immediate termination by law.

On termination your right to access the Service ceases and content stored in your account is deleted. Except in an urgent security or legal case, we will give you a reasonable opportunity to export Your Content first. Sections that by their nature must continue after termination remain effective, including ownership, responsibility and dispute provisions.

16. Governing law and dispute resolution

These Terms are governed by French law, without regard to its conflict of laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

You can first contact us at [email protected] so that we can try to resolve the dispute informally. This does not suspend a statutory limitation period or prevent you from seeking urgent relief.

If you are a consumer, nothing in this section deprives you of the protection of the mandatory provisions of the law of your country of residence, or of your right to bring proceedings before a court that has jurisdiction under applicable consumer law. After first making a written complaint to us, you may refer an unresolved dispute free of charge to the competent consumer mediator.

If you act for professional purposes, the competent French courts have exclusive jurisdiction, subject to any mandatory rule to the contrary.

17. General

These Terms, together with the Privacy Policy, constitute the agreement between you and Nueel regarding the Service. They do not override a specific promise made to you at checkout or any mandatory right. If any provision is held unenforceable, it shall be modified to the minimum extent necessary and the remaining provisions shall remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets. Nothing in these Terms creates any partnership, agency or employment relationship. We are not liable for any failure or delay caused by circumstances beyond our reasonable control. Notices to you may be given by email to the address on your account; notices to us must be sent to [email protected].

18. Contact

Questions regarding these Terms may be sent to [email protected]. Questions regarding personal data may be sent to [email protected].